Hello! I am a Design leader, team builder and human-centered design evangelist.
I help organizations understand people—creating products, services and experiences that people love and adopt.
Former chair of the IDSA Women in Design Committee, I often speak at design conferences, such as DMI, IDSA, UXStrat and UXPA.
Expertise
UX Design & Research
Prototypes // Wireframes // Concept design // Visual designs // Information Architecture // Generative research // User research methods // Ethnographic research // Qualitative research methods // Evaluative research // Usability & Ergonomics testing
Service Design
Customer journeys // Service blueprints // Scenario development // Storyboards // Service Experience prototypes // Value Proposition // Product roadmaps
Design Management
Strategic Foresight // Problem framing // Opportunity identification // Concept // Envisioning // Idea Facilitation // Idea generation methods and tools // Workshop facilitation
