Upcoming Events
Beyond UX research—building a strategic service research practice
Presentation UXPA Conference 2021 Date TBD Baltimore, MD
Idea Facilitation—Using creative ideation for product development
Half Day Workshop UXPA Conference 2021 Date TBD Baltimore, MD
Past Events
Virtual Interview
Fighting Intolerance with Design. Watch Here
Swiss Design Network Symposium
Paper presentation: Design As a Facilitator for Social Inclusion. Read Here
Academic Design Management Conference
Paper presentation: Idea facilitation as a tool for experience and service innovation. Read Here
Academic Design Management Conference
Paper presentation: Preventing discrimination and hate: A design-led approach to youth development. Read Here
Presentation: Experience Based Research—A Holistic Approach for Product Design. See slides here.
Conversation with Paul Bryant about experience design, holistic approaches, and more. Listen here.
Workshop facilitation: Creative ideation. See slides here.
IDSA NYC Chapter
Moderated panel discussion: Service Design Past and Present
Presentation: Expanding the role of design research
Panel discussion: Making UX Count—Increasing the Impact of User Research and Design to Create Great Products. Watch here.
Workshop facilitation: Ideating & Prototyping for services
Workshop facilitation: Service Blueprint | Exploring services from customer’s point of view